Frequently asked questions
What payment options are available?
We accept all major payment methods through our Shopify store. We also offer Klarna financing, so you can spread the cost of your kit.
What warranties are included?
Microinverter: 12-year return-to-base warranty; Solar panels: 25-year performance guarantee; Accessories & mounting: 2-year warranty.
Is the inverter safe?
Absolutely. It features instant voltage cut-off to 34V within 1 second and is compliant with GDPR and RED-EN 18031 for data security.
Is the inverter weatherproof?
Yes. The HF-800-WB carries an IP67 rating and operates in temperatures from -40°C to +65°C, making it fully suitable for UK outdoor conditions year-round.
How do I monitor my solar output?
Download the S-Miles Home App to monitor your system's performance and customise your setup. No app registration is required for basic device management.
Does the inverter need Wi-Fi?
The inverter has a built-in 2.4 GHz Wi-Fi and Bluetooth module, allowing it to connect directly to the S-Miles Cloud for monitoring — no extra hardware needed.
What inverter is included in PatioSun kits?
All kits include the Hoymiles HF-800-WB HiFlow microinverter — a compact, reliable, and highly efficient unit with a peak efficiency of 97% and MPPT efficiency of 99.8%.
What mounting options are included?
Kits come with brackets suitable for: Ground mounting; Pergola or shed roof mounting; Balcony mounting.
Where should I position my panels?
Panels should face south with no shading for the best performance. Avoid placing them where trees, walls, or structures may cast shadows during peak sunlight hours.
How much space do I need?
Two panels require approximately 2.4m width and 1m of ground space, projecting 1.9m high at an angle. A south-facing position with no shading is ideal for maximum output.
Do I need an electrician to install a PatioSun kit?
No — in 90% of cases, no electrician is required. Our kits are designed for straightforward DIY installation with plug-and-play setup that takes just minutes.
Are battery options available?
Battery add-ons are launching in July. Sign up to our community newsletter to be the first to know!
What's included in every kit?
Every PatioSun kit includes: Solar panels (quantity and wattage vary by kit); Hoymiles HF-800-WB HiFlow microinverter (800W); Universal mounting brackets (ground, pergola/shed roof, and balcony compatible); All necessary cables and connectors (Schuko plug, 5m cable).
What kits do you offer?
We offer three kits to suit different needs and budgets: PatioSun Lite – £449 | 2 × 200W panels; PatioSun Duo – £549 | 2 × 400W+ panels; PatioSun Max – £599 | 2 × 435W premium panels. All kits include a Hoymiles HiFlow 800W microinverter and universal mounting brackets.
Do you deliver across the UK?
Yes! We currently deliver to all Great Britain (GB) mainland addresses via FedEx.
Do I need planning permission?
In most cases, no. UK regulations allow patio and garden solar installations up to 800W without planning permission. All PatioSun kits are designed to stay within this limit.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is PatioSun?
PatioSun provides space-saving solar panel kits designed for UK patios, gardens, sheds, and pergolas. Our kits are built for homeowners and renters who can't access traditional rooftop solar — making clean energy easy and accessible for everyone.